Shipping policy

Shipping Policy and Risk of Loss

We ship worldwide and to all international destinations indicated in the checkout process when you place an order for a Product. We will arrange for shipment of ordered Products to you, Free On Board (F.O.B.) shipping point, meaning risk of loss passes to you upon delivery of your ordered Products to the carrier. Subject to the intellectual property rights we reserve in these Terms and Conditions, you take title to the Products once we receive full payment for your order and deliver them to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Returns of Products

Except for Special Orders or Products designated on the Website as non-returnable, Products may be returned within 30 business days after the date of their receipt by you for a credit toward future purchases of Products, subject to the terms outlined below.

To return Products, you must email our returns department at info@truecurateddesigns.com to obtain a Return Merchandise Authorization (“RMA”) confirmation before shipping your Product. No returns of any type will be accepted without an RMA confirmation.

Returned Products must be in their original condition, accompanied with all applicable paperwork included with the delivery of the Product (such as, if applicable, certificates of authenticity), and mailed back to the Company with a reputable overnight shipping company with tracking information included.

You are responsible for the shipping costs and arrangements for the Products you are returning to us. You must take reasonable care that the Products are not damaged during their return. The risk of loss or damage to the Products remains with you until the Products are received at our facilities, which will be detailed in your RMA.

If you decide to return only part of an order that has been purchased with a discount or offer applied, the amount refunded for credit will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded for credit. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of $100) will be removed if the returned Product(s) brings the total order value below $100.

For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more Products (e.g. buy 3 items and get 10% off each item or where savings for each Product are stated), you can return any of the Products purchased separately. However, if you choose to return any Products purchased as a bundled set, we will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle and deduct that amount from the total to be refunded to you for credit.

A 15% restocking fee will be applied to all Product returns.

Shipping costs related to your original purchase of returned Products will not be refunded for credit, cash, or any other form of refund.

 For more information see Sales Terms & Conditions.